Frequently Asked Questions
Everything you need to know about your Skippy Prams order and our luxury collection.
How long does shipping take for a new pram?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days depending on your location and customs processing.
What is your return policy for luxury strollers?
We offer a 30-day trial period. If you are not completely satisfied, you can return your pram in its original packaging and like-new condition for a full refund, minus return shipping costs.
Are Skippy Prams covered by a warranty?
Yes, every Skippy Pram comes with a comprehensive 2-year manufacturer's warranty that covers structural defects and mechanical issues to ensure your peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
Can I purchase replacement parts or accessories later?
Absolutely. We stock a full range of matching accessories, including seasonal footmuffs, rain covers, and replacement wheels, available directly through our 'Accessories' menu.
How do I clean and maintain the fabric on my pram?
Most of our high-fashion fabrics are water-resistant and can be spot-cleaned with a damp cloth. For deeper cleans, the seat liners are removable and machine washable on a delicate cycle.